info@grandmatriarch.com.au
+61 417 917 979
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Website Terms, Privacy & Compliance Policies

 

TERMS & CONDITIONS

Last Updated: 2nd April 2026

 

Welcome to the website of Grand Matriarch Distilling Co (“we”, “us”, “our”). These Terms & Conditions govern the use of our website and the purchase of products through our online store.

 

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use this website.

 

  1. Legal Drinking Age

This website and our products are intended only for people aged 18 years or older.

By using this website or purchasing products from us, you confirm that:

  • You are 18 years of age or older
  • You are legally permitted to purchase alcohol in your jurisdiction

 

We reserve the right to request proof of age at any time, cancel orders where age cannot be verified, or refuse service where alcohol may be supplied to a minor.

 

  1. Responsible Sale of Alcohol

We are committed to responsible alcohol sales in accordance with NSW liquor laws and the Online Alcohol Sale and Delivery Code of Conduct.

Alcohol will not be delivered to intoxicated persons and deliveries will require age verification where necessary.

 

  1. Orders and Availability

All orders placed through our website are subject to acceptance and product availability. We reserve the right to refuse or cancel orders, limit purchase quantities, correct errors, or withdraw products without notice.

 

  1. Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Shipping costs are calculated at checkout. Prices may change without notice.

 

  1. Shipping and Delivery

Deliveries must be received by a person aged 18 years or older and valid photo identification may be required. Delivery may be refused if age verification cannot be completed.

 

  1. Returns and Refunds

Due to the nature of alcohol products, returns are generally not accepted unless goods are faulty, damaged during shipping, or incorrect items were supplied.

 

  1. Intellectual Property

All website content including logos, branding, product names, text, graphics and images are owned by or licensed to Grand Matriarch Distilling Co and protected by copyright and intellectual property laws.

 

  1. Trademarks

Our brand names, logos and product names are trademarks of Grand Matriarch Distilling Co. Unauthorised use is prohibited.

 

  1. Website Use

Users must not use this website for unlawful purposes, interfere with website security, or attempt to access restricted systems.

 

  1. Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses, website interruptions, or third‑party services such as payment providers or couriers.

 

  1. Third Party Links

Our website may contain links to external websites. We are not responsible for the content or practices of these sites.

 

  1. Amendments

We may update these Terms & Conditions from time to time. Continued use of the website indicates acceptance of the updated terms.

 

  1. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

 

  1. Contact

Grand Matriarch Distilling Co

1/31 Merimbula Drive, Merimbula NSW 2548

info@grandmatriarch.com.au

+61 417 917 979

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PRIVACY POLICY

Last Updated: 2nd April 2026

 

We respect your privacy and are committed to protecting personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

 

  1. Information We Collect

Personal information may include name, email, phone number, delivery address, payment details, date of birth for age verification, purchase history and website usage data.

 

  1. How We Collect Information

Information is collected when you place orders, create an account, subscribe to communications, contact us or interact with our website.

 

  1. Why We Collect Information

We collect information to process orders, verify age, provide customer service, improve our services and send marketing communications where consent is given.

 

  1. Marketing Communications

You may receive updates, promotions and product announcements. You can unsubscribe at any time.

 

  1. Disclosure of Personal Information

We may share information with payment processors, delivery companies, IT service providers and marketing platforms as necessary to operate our business.

 

  1. Storage and Security

We take reasonable steps to protect personal information from misuse, loss or unauthorised access.

 

  1. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed.

 

  1. Cookies

Our website may use cookies and analytics tools to improve functionality and user experience.

 

  1. Overseas Disclosure

Some service providers may store or process data overseas. We take reasonable steps to ensure personal data remains protected.

 

  1. Changes to This Policy

We may update this Privacy Policy periodically.

 

  1. Contact

Grand Matriarch Distilling Co

1/31 Merimbula Drive, Merimbula NSW 2548

info@grandmatriarch.com.au

+61 417 917 979

 

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RESPONSIBLE SERVICE & DELIVERY POLICY

 

We are committed to responsible alcohol sales and service.

 

  • Alcohol will only be sold to persons aged 18 years or older.
  • Proof of age may be requested during ordering or delivery.
  • Orders may be refused or cancelled if alcohol may be supplied to a minor.
  • Deliveries will not be made to intoxicated persons.
  • Deliveries require a recipient aged 18+ and valid identification may be requested.

 

Event Sales

When selling alcohol at events or tastings, staff follow Responsible Service of Alcohol practices and may refuse service where appropriate.

 

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SHIPPING & DELIVERY POLICY

 

Order Processing

Orders are typically processed within 1–3 business days.

 

Delivery Locations

We deliver to most locations within Australia, subject to courier availability and local alcohol delivery restrictions.

 

 

Age Verification

The recipient must be 18 years or older and may be required to present identification.

 

Damaged Orders

If items arrive damaged, please contact us within 7 days of delivery.

 

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WEBSITE AGE VERIFICATION NOTICE

 

This website contains information about alcoholic beverages.

 

By entering this website you confirm that:

  • You are 18 years of age or older
  • You are legally permitted to purchase alcohol in your location

 

Liquor Licence:  LIQW880015264

 

It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.

 

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